Terms & Conditions

This contract is made under the following terms and conditions. Please read these terms and conditions carefully as they affect your rights and liabilities under the law.

Parties to the contract

The contract is between you (The Buyer) and www.OzFlatPacks.com.au (The Seller). The goods shall be the products supplied by the seller to the buyer according to these terms and conditions.

Terms of Use

By using the www.OzFlatPacks.com.au website you agree:

a) That the information is only to be used as a guide to the products and services offered by www.OzFlatPacks.com.au;

b) Any one or more of the products listed as available may not be available from time to time;

c) You make the acknowledgements listed below.

Descriptions, prices and product information:

We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. If there is anything which you do not understand or if you wish to obtain further information, please email us at support@OzFlatPacks.com.au. If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price provided that we notify you before the deposit is paid. In these circumstances, we will notify you of the correct price so you can decide whether or not you wish to proceed with the order process. All prices are expressed inclusive of any GST payable unless otherwise stated.


By using this website you acknowledge that:

a) www.OzFlatPacks.com.au endeavours to ensure that all information contained on the site is current and up to date; however, the content of the site should not be relied upon without first consulting an representative of www.OzFlatPacks.com.au at support@OzFlatPacks.com.au

b) the use of any third party logo, trademark, company name or any other intellectual property (“third party IP”) does not mean that www.OzFlatPacks.com.au has any connection, association, partnership or agency with such a third party;

c) The use of third party IP does not indicate www.OzFlatPacks.com.au approval, endorsement or recommendation of such third party;

d) www.OzFlatPacks.com.au does not approve or endorse the content of any third party website linked from or to the Site.

Payment and acceptance:

If you buy an item (or placed a deposit for an item) from www.OzFlatPacks.com.au, you will be charged for that item in line with our payment policy in section “Payments:” below. After this time, you cannot amend your order. Your order is an offer to buy from us. Acceptance of this offer will take place on receipt of deposit payment.

Product guidelines

www.OzFlatPacks.com.au endeavours to source only the highest quality hardware and materials for use in the manufacture of our custom flat packs. If you are not satisfied with the quality of hardware or material used, please let us know and we will investigate further.

Links to other sites

www.OzFlatPacks.com.au contains links to third party Web sites. These links are provided solely as a convenience to you and not as an endorsement by www.OzFlatPacks.com.au of the contents on such third-party Web sites. www.OzFlatPacks.com.au is not responsible for the content of linked third-party Web sites and does not make any representations regarding the content or accuracy of material on such third party Web sites. If you decide to access linked third-party Web sites, you do so at your own risk.

User Information

www.OzFlatPacks.com.au may use the information it obtains relating to you, including your IP address, name, mailing address, email address and use of the Website, for its internal business and marketing purposes. Please see our ‘Privacy Policy’ for more information on how personal information is kept, stored and used.

Purchases for outside Australia

www.OzFlatPacks.com.au administration is based in Canberra, Australia. The www.OzFlatPacks.com.au makes no claims that the Materials are appropriate outside of Australia. Access to the Materials may not be legal by certain persons in certain countries. If you access the Site from outside of Australia, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.


www.OzFlatPacks.com.au authorizes you to view, copy, and print a single copy of material on this Site solely for your personal, non-commercial use. Special rules may apply to the use of certain software and other items provided on the Site.

As a user, you agree to use the services offered by www.OzFlatPacks.com.au in a manner consistent with all applicable local, state and federal laws and regulations. No material shall be stored or transmitted which infringes or violates the rights of others, which is unlawful, obscene, indecent or otherwise objectionable, threatening, defamatory, or invasive of privacy or publicity rights.

All text, graphics, photos and arrangement of information on this site are the copyright of www.OzFlatPacks.com.au.

Disclaimer of consequential damages

In no event shall www.OzFlatPacks.com.au, its suppliers, or any third parties mentioned on their Website be liable for any damages whatsoever (including, without limitation, incidental and consequential damages, lost profits, or damages resulting from lost data or business interruption) resulting from the use or inability to use www.OzFlatPacks.com.au and the Material, whether based on warranty, contract, tort, or any other legal theory, and whether or not www.OzFlatPacks.com.au is advised of the possibility of such damages.

Alterations to the Terms & Conditions

www.OzFlatPacks.com.au reserves the right to change the terms and conditions applicable to the website, or to impose new terms and conditions. Such modifications or additions shall be effective immediately upon notice to each client. Notice may be given by any reasonable means including, but not limited to, posting a revised version of this Agreement on the Internet or notification by electronic mail.

Any use of the Site after such notice shall conclusively be deemed to constitute acceptance by you of such modifications, additions, or deletions. You have the responsibility to periodically review the posted terms and conditions to be aware of such revisions.


Delivery will be made to the address specified when the order is complete and the final invoiced amount has been paid in full. We advise that you take out insurance on your freight. We can not be held responsible for any direct or indirect expenses caused due to late delivery. We make every effort to deliver all your items within the specified period set and we will always do everything within our power to keep to a delivery date, but there may be circumstances beyond our control that cause delays. We shall contact you to let you know if we are having any problems getting a delivery to you within that time. Late delivery does not constitute a reason for the buyer to cancel the contract or refuse or delay payment. We also reserve the right to deliver the goods in more than one visit when deemed necessary. You must be present to receive the delivery. Once you have received the goods, risk of damage to, or loss of the items, passes to you. Ownership of the goods remains with www.OzFlatPacks.com.au until payment in full has been made by you and received by us. We advise you to inspect the goods upon delivery. If any items were lost or damaged in transit, we ask that you report it to us within 3 working days of delivery. Any claims submitted after this period will not be accepted. For full information about our lost/damaged goods returns policy please see section “Faulty / lost / damaged items” below.

Cancellation of order

As we manufacture all our cabinetry to your specific requirements very fast, once you place the deposit for the order, the order is deemed underway and the order can’t be cancelled and the deposit cannot be refunded, so please double check all the details before paying the deposit, as things happen very fast from that point.

Assembly / Installation

We do not offer an assembly or installation service, nor do we accept any responsibility for works carried out by a third party assembly/installation service or any other trades. All liability for the selection of these trades falls with you, the buyer. Before working with electricity, gas or water you should always consult an appropriate professional electrician or plumber. Always read and follow any relevant manuals and safety instructions. When working with electricity always turn off the mains. In connection with building, www.OzFlatPacks.com.au cannot advise on planning permission or building regulation issues. The customer is responsible for obtaining all necessary planning permission and local authority consents and permissions for any work to be carried out.

Returns policy

As all our cabinetry is custom made to your requirements, there is a ‘No Returns’ policy available (as we can’t just ‘put it back on the shelf for someone else’), so please double check all the details before paying the deposit.

Faulty / lost / damaged items

If you have any problems with your purchase, we can offer help and assistance. Please contact us immediately. Faulty Items – The cabinetry is supplied with a 7 year guarantee. In the unlikely event of a defect in manufacturing or raw materials, we will replace the faulty item for you. Appliances are sold as per manufacturer’s warranty and in the event of a fault, please contact the manufacturer directly. Lost / Damaged Items – If any items were lost or damaged in transit, we ask that you report it to us within 2 working days. Any claims after this period will not be accepted. If the items are visibly damaged on receipt, it’s best to sign the carrier’s delivery note accordingly. If a fault is caused by accident, misuse or negligence on your behalf, or it occurs outside the guarantee period, it will not be covered. Nothing in section “Faulty / lost / damaged items:” affects your statutory rights.


Payment can be made by Direct Transfer or  Credit Card (Mastercard or Visa). Please note – we do not accept any card issued outside Australia.  If paying by credit card payment, please call our office with your credit card details.  If there is a problem taking payment for all or part of your order, we will contact you by telephone or email.
Note: 1.5% fee will apply to credit card payments.


You may not transfer any of your rights under these Product Terms & Conditions to any other person. If you breach these Product Terms & Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Product Terms & Conditions. We shall not be responsible for any breach of these Product Terms & Conditions caused by circumstances beyond our reasonable control. Except as expressly set out in these Terms & Conditions, all use of your personal information will be made in accordance with our privacy policy. These Product Terms & Conditions are subject to Australian law. We will try to solve any disagreements quickly and efficiently.


www.OzFlatPacks.com.au is the provider of this site and its contents. It makes no representations, accuracy, reliability, completeness or timeliness or warranties of any kind about this site or its contents. www.OzFlatPacks.com.au makes no representations and warranties relating to accuracy, merchantability or suitability for any purpose of the contents of any of the advertisements or any information or graphics contained in this site. This is not an exhaustive list. This site may contain technical inaccuracies or typographical errors. Use of the Site and the Material is at your own risk. To the fullest extent permitted by law neither www.OzFlatPacks.com.au nor any of its representatives can accept any liability for damages arising out of or in connection with the use of this site.

Changes are periodically made to the Site, and may be made at any time.

www.OzFlatPacks.com.au does not warrant that the website will operate error-free or that the website and its server are free of computer viruses and other harmful goods or conditions. If your use of the website or the Material results in the need for servicing or replacing equipment or data, www.OzFlatPacks.com.au is not responsible for those costs.

This website and Material are provided on an ‘as is’ basis without any warranties of any kind. www.OzFlatPacks.com.au and its suppliers, to the fullest extent permitted by law, disclaim all warranties, including the warranty of merchantability, non-infringement of third parties rights, and the warranty of fitness for particular purpose. www.OzFlatPacks.com.au and its suppliers make no warranties about the accuracy, reliability, completeness, or timeliness of the material, services, software text, graphics, and links.

www.OzFlatPacks.com.au cannot and does not warrant that your use of the site is free of the risk of fraud by others; it is not liable for any loss arising from the fraud of others.

At any time www.OzFlatPacks.com.au has the right to revise prices without notice. All orders are subject to availability and work loads at the time of order placement. An order for goods and services advertised on this site shall not form a binding contract until expressly accepted by www.OzFlatPacks.com.au.

Please read this page carefully. if you do not accept our terms and conditions, then please do not use our web site.

Customer services

We try very hard to exceed our customer expectations. In case we fail and you need to complain about our service then you can contact using one of the following methods: Email: support@OzFlatPacks.com.au


Whether a complaint or compliment, we at www.OzFlatPacks.com.au would love to hear from you. www.OzFlatPacks.com.au will address any complaints within 7 working days. If you praise us then www.OzFlatPacks.com.au will accept it gratefully and consider it appropriate to list same on our testimonial page to let others know how great you found your www.OzFlatPacks.com.au experience!