Q & A

Questions and Answers

Q.   Do I need to register as a user before I can get a quote?
A. No
No registration is required. Our website is an open source allowing you to get your quote without providing any details at all, 24/7.         

                 Note: It's only if you wish to 'save' your quote, then you will need to create a log-in account.

Explained here:  How to Save your Quote


Q.   Are your prices competitive with larger hardware retailers?
A. Yes, definitely!
Explained here: Benefits
Explained here: Prices


Q.   What sort of quality are your cabinets?
A. OzFlatPacks takes pride in manufacturing exceptional flat pack products and all are locally made. We use the best Australian board on the market, the latest CNC machinery and quality German hardware. Everything is 1st class, we don't cut corners.
Explained here: About OzFlatPacks
Explained here: Materials/Doors/Bench top Information


Q.   Do your cabinets come with doors?
A. Yes the doors and drawer fronts are included.
Our cabinets can be ordered with everything you need, i.e.: extra shelves, handles, applied end panels, fillers, kick boards. It's up to you what inclusions you require, you can order exactly what you need.

Inclusions in an Example Cupboard explained here:   Cupboard Inclusions

Note:  Doors and drawer fronts are not supplied with the 'Carcass Only'' quote option.


Q.   How do I get a quote?
A. By visiting our website:   ozflatpacks.com.au
OzFlatPacks developed our website to be a totally on-line quoting/ordering portal to enable you to create the quote that you need instantly, 24/7.

  • Select from the "Start Design Here and Get Quick Easy Quote" button on the home page, the choose the room from the pop-up, or
  • Simply select on the category that you want (Complete Packages, Individual Cabinets, etc)
  • Start quoting!


Q.   If I select the 'submit' button on my quote, does this now mean it is a job?
A. No it is not a job - It is still a quote.
When you are submitting your quotation, you are simply sending it to us for validation. Your quote remains a quote until such time that a deposit is received.


Q.   Can you give me a rough estimate on what an average flatpack cabinet would cost?
A. Smart Cabinets are made up of different parts and each part size varies depending on the cabinets size (custom height, width and depth dimensions). Not only that, but within each actual cabinet there are further customizable options such as: type of hinges, drawer runners and handle options - which also affect the price. Plus the cabinets have the ability to have kick boards added, seen (applied) side panels and/or fillers included. Finally there is the material choice (colour & material selection)  - All of these factors affect the final cabinet price.


Q.  What is the minimum order quantity that I can order?
A. Our minimum order quantity is....... well let's just say that it depends on a number of factors and not just one. We are unable to give a blanket cover answer for this question that covers every situation. This is why every quote that is submitted needs to be validated by our staff at web central first and only if required, adjusted accordingly.

All the prices advertised on the website for cabinetry, panels, bench tops, etc have been calculated upon your order being a medium to large order, typically say 10 to 15+ cabinets plus panels and kick-boards as well. This is the size of a typical order we receive from our Builders, Cabinetmakers, etc that use our website and our pricing matrix has to fit within this criteria. This ensures the pricing is competitive, fair and correct. Pricing for smaller orders is different and this is discussed in more detail further below

Note: We are not a small order specialist company nor are our price matrix's set up this way.

Our aim/goal is to provide high quality, custom sized cabinets at extremely competitive prices.

Unlike other modular or set-sized flat pack suppliers we don't mass produce the exact same cabinet only to have them sitting on a shelf waiting for someone to buy them. We custom manufacture every single order to your specific sizes which makes us a more bespoke/boutique manufacturer. Whilst this does make the production costs higher per job (compared with making 100's of the same sized cabinet/s), it does also mean that we don't have to have big warehouses all across Australia to store it all (and have a lot of money tied up in inventory) - so it all ends up pretty well balancing out in the long run for medium to large sized orders.


Q.   Can I order hardware only?
A. No, sorry.
We are a Flat pack manufacturing business and not a hardware supply business. We can supply hardware, but only in conjunction with an ordered cupboard.


Q.   I have a small job, surely that means that I can get this quicker?
A. No, sorry.
Time frames for small orders are more difficult to judge, it will depend on what jobs we have got in the system at the time that the deposit is received.  You may need to wait until your job can be combined with a larger order of the same material

Note: Tiny orders are not really our market or what we are set-up to do (as we are a bespoke flat pack manufacture, everything run-to-order), so we will first need to determine whether we are able to do this job in the first place, before we can estimate any approximate time frames.


Q.   I wish to go-ahead, what's next?
A. We will need a 25% deposit to get your job underway.
Explained here:  Payment Methods
Explained here:  Job Acceptance Terms & Conditions


Q.   What are your Lead Times?
A. Time frames are based on the lead time of the materials ordered, batching & optimising of jobs and how busy the factory outlet is at the time of the processed order.

From deposit received to ready in factory, here are the following estimated lead times:-
Typically Carcass Only / Robe Insert Finishes take approximately 2-3 weeks
Typically Laminate Finishes take approximately 3-4 weeks
Typically Vinyl Finishes take approximately 4 weeks
Typically Painted Finishes take approximately 10-12  weeks (as these need an extra process of having to go to a spray painter to get done and it just depends upon how busy the spray painters are at the time).
Typically Laminate bench tops take approximately 3-4 weeks

Note: Leads times also depend on material availability; current works loads of the factory at the time that the order is placed; peak order times of the year e.g. Easter / Christmas breaks; COVID shutdown restrictions.

Tip: If you have other trades to organise, we recommend that you do not firm up any dates with them until you have received confirmation of your order being ready and complete in our factory.


Q.  Can you give me hints on the best way to measure up a room?
A. Yes, we sure can
Explained here:  How to Measure A Room


Q.  I have a budget, can you give me hints on where I can save money?
A. Yes, we sure can
Explained here:   7 Top Tips to Save Money


Q.   I would like the inside of my cupboards behind the doors (i.e. the carcass) to be in an alternative colour (other than white), can I order this?
A. The internal of the cupboards and the underside of upper cupboards will always be quoted as 'White' unless you have specifically requested it and had your quote adjusted and priced accordingly.

               Note: Any other requested colour (other than white) will cost quite a bit more.


Q.  What is the difference between 'Wardrobe Inserts' and 'Wardrobe Cabinets'?
A. Explained here:'Wardrobe Inserts'' 'Wardrobe Cabinets'


Q.  I would like my wardrobe inserts to be in an alternative colour (other than white), can I order this?
A. Wardrobe inserts will always be quoted as 'White' unless you have specifically requested it and had your quote adjusted and priced accordingly.

               Note: Any other requested colour (other than white) will cost quite a bit more.


Q.   I started my quote this morning and came back this afternoon and it has disappeared, why?
A. If your quote has 'disappeared', then this normally occurs because you have left your quote inactive for a period of time (greater than 20 minutes) and the on-line session timer has timed out. For example if you have gone to lunch and you had not 'saved' your quote before you stopped working on it, then when you return from lunch your un-saved quote will be gone.

                Note:  Unsaved quotes are un-retrievable.

TIP: The best way to save your quote is (after you have added a few cabinets) > Create a log-in account > then SAVE your quote. Then at anytime, you can securely log back on and edit/add to your quote as you need to.

Explained here: How to Save a Quote


Q.  Can I order profile style doors?
We have a range of Shaker, Handle-less, Square, Arched profiles available (just to name a few). These are available in our Vinyl and 2-Pac Polyurethane Painted Door Range.

TIP: To view the profile > When you select the colour, finish, face profile and edge profile of your door and drawer fronts, try drilling into the blue 'i' information buttons and you will see the type of door you are ordering.


Q.  Are Laminated bench tops included in your cabinet price? 
A. No. Laminate bench tops are priced separately.
Explained here: How to order a Laminated Bench Top


Q.  Are your products waterproof? can I use them outdoors?
A. No, sorry.
Our products are water resistant but not water proof and are not recommended for outdoor use.

Note: We hope to have Alfresco type materials available to order in the very near future.


Q.  I've heard that Dark colours and Gloss colour finishes are more prone to showing scratches, is this true?
A. Yes, this is true.

Dark laminate colours are more prone to showing up even the slightest imperfection or light scratch. This is because the colour that you see is actually just a printed piece of paper and if this gets scratched or marked (remember it's only paper thick), then the white back ground comes through, so if the colour is a light off-white colour, then with a white background you most likely wouldn't even notice this at all (invisible), however with a dark colour on a white background, the light white is highlighted.

Gloss laminate finishes are more reflective to light and so fingerprints, dirt, imperfections and scratches are more noticeable on them than they are on matt or semi-gloss finishes.
             Note: A scratched laminate is non-repairable


Q.   Do you have any OzFlatPack showrooms around Australia?
A. No, sorry.
As we are an on-line business rather than a traditional 'brick and mortar' type business we don't have showrooms in all states. We only have the one showroom and this is based at our central administration office in Mitchell, Canberra ACT.

The reason why we haven't invested in having showrooms all over Australia is because our builders and other trades people don't want this extra overhead cost added to the price of their flat packs as they didn’t need it, so our primary aim was to provide the highest possible quality, but at the lowest possible price.


Q.   Where can I get colour samples from?
A. Most colour sample swatches can be posted out to you directly from the manufacture of the actual laminate and select the samples that you would like to see and they will post these out to you free of charge!
Explained here: Colour Samples


Q.   Can I drop-in to one of your depots or factories to see sample products or to discuss my quote?
A. No, sorry.
The depots and factories are pick up outlets only. All enquiries are via OzFlatPacks web central.


Q.   Are your cabinets custom sized?
A. Yes, everything is made to your exact order, we do not stock anything on the shelves


Q.   Can I pick-up my order or do you offer a delivery service to my home?
A. The choice is yours, as we offer both.
Explained here: Delivery/Pickup


Q.   How much is Delivery?
A. Delivery is based upon both weight and distance. Once you start to add in your cabinets for your quote, the website will calculate the estimated weight and then once you select your post code for the delivery, the website will automatically return you back a freight estimation.
Explained here: Delivery/Pickup


Q.   Why are there pick-up fees?
A. Pick-up is FREE provided that you have selected a 'Factory Outlet '(as this is where the cabinetry is made). If you are not close enough to a Factory Outlet, then your job needs to be packaged (a special, custom made box is required to be made) and your job needs to be packaged up and on-freighted (via a national freight company) to a Depot so you can pick it up from there, so there are direct cost involved in doing this. Freighting a flat pack is not like posting a DVD or book, as the weight is considerably higher and we are unable to use Australia Post -We have to use national freight companies.

Note: The cost of the Depot pick-up is dependent on the weight, distance from Factory and Depot type.


Q.    I'm organising a vehicle for pick up, how long is the longest part?
A. Well that's easy, it's just the longest part or cabinet that you have ordered. If you ordered a storage pantry cabinet 2350mm high x 1150mm long, then the longest part is 2350mm and the widest part is 1150mm, so you will need to ensure that as a minimum, your method of transport can cope with this size.


Q.   Are the dimensions that I enter all external measurements?
A. Yes, this is correct.
The height, width and depth of all our cabinetry is always the all external (overall) size, so ordering what you want is a breeze.
Explained here: Width
Explained here: Height
Explained here: Depth


Q.   What is considered a 'standard' depth bench top?
A. Bench tops along a wall are normally 600mm to 650mm in depth (front to back measurement). Any deeper and it becomes too far to reach comfortably.

Larger or smaller widths can be ordered to your exact measurements.

Note: the overhang of the bench top is normally 20mm past the front of the cabinet, for example: If the cabinet over-all depth (including door) was to be 580mm (this is quite standard), then the bench top would normally be 600mm in depth (also referred to as 'width')


Q.   What is considered a 'standard' depth base cabinet? 
A. A base cabinet underneath a bench top is typically 580mm deep or 20mm less than the benchtop depth, creating a 20mm front benchtop over hang forward from door face.

Larger or smaller widths can be ordered to your exact measurements.


Q.   I'm not much of a handy person so how hard is the assembly and install?
A. Our range of cabinetry is easy to assemble, all the cabinets come pre-drilled and individually labelled. Each order is supplied with assembly and hardware list for cross-referencing. This documentation enables you to understand which screw goes where, this is unique to OzFlatPacks!.

An average cabinet takes approximately 20 minutes to assemble and a typical pantry cabinet approximately 40 minutes, cabinets are fast as well as easy to assemble.

Installation is easy as the plastic feet are all adjustable and cupboard backs are solid 16 mm board, finding a fixing point in the cabinet is easy, you can fix anywhere internally (unlike some of our competitors that still have 3mm, cheap, ply style backing).
Explained here: Assembly


Q.   Can I have my flatpack supplied already assembled?
A. No sorry, we don't offer an assembly service.


Q.   What is considered a 'standard' overall benchtop height from floor? 
A. 900mm is the traditional bench top height (inclusive of the bench top thickness), but we are finding that today taller heights are preferred. These are typically somewhere between 920mm to 950mm high, but with OzFlatPacks you can nominate the exact size that suits you, so custom sizing heights is easy and not expensive.

TIP:  Decide what overall finished bench top height you would like your joinery  to be, then deduct the thickness of your bench top and the desired height of your kickboard and the balance is the base cupboard height that you will order.


Q.   What is the maximum height of your flat pack cabinetry? 
A. 2350mm high for a single tall cupboard (for example a pantry or wall oven tower), however if you 'stack' another upper wall cabinet on top of this you can easily achieve much, much greater heights. With our range you can achieve to the millimetre the exact height that you need, it's easy.


Q.   What other cupboards to you supply, other than upper, base and tall?
A. Wardrobes; Bench Tops; Oven Cabinets; Microwave Cabinets; Corner Cabinets; Corner Pantries; Diagonal Cabinets; Broom Cabinets; Open Shelves; Blind Corner Cabinets; Carcass Only Cabinets; Appliance Cabinets just to name a few.

TIP: If our range of cabinets do not quite meet your needs, please request it in the 'Special Requests' box and we will look at your request and advise


Q.   Are bench tops able to be cut-out for sinks and cook tops?
A. No sorry.
This is a task completed by your installer on-site


Q.   I have more questions, can I find out more information?
A. Yes, of course.
OzFlatpacks can offer you assistance via our local (Toll free) help line 1300 876 778 - 8:30 am to 4 pm Mon to Fri (EST). Its a good idea to have your web site open on your computer at the same time you call. Or email us

TIP: When quoting/ordering you will see a blue 'information' button next to each product providing you with additional information of that product.


Q.   Can I send my plans and I get you to quote off them?
A. No, sorry we don't offer this service.
However, once you have submitted your order for validation, you can ask to email through your detailed drawings for us to cross-reference against


Q.   Can I talk to someone to get assistance with the web site? 
A. Yes absolutely.
OzFlatpacks can offer you assistance via our local (Toll free) help line 1300 876 778 - 8:30 am to 4 pm Mon to Fri (EST). Its a good idea to have your web site open on your computer at the same time you call. Or email us at support@ozflatpacks.com.au


Q.   What type of edging do you use on your cabinet parts? 
A. All parts are edged using Plastic ABS-PVC 1mm thick un-chippable, durable edging.


Q.   Are bench tops supplied with machined joints and joining bolts?
A. Yes.
OzFlatpacks supply benchtops with all joins machined and zip bolts for joining.

Note: Any bench top cut-outs however (i.e sink, cooktops for example) are to be performed by you out on-site.


Q.   Are doors drilled for handles?
A. No, sorry.
Handles are to be drilled on-site by your installer.


Q.   What type of cupboard backs do you use?
A. All cupboards are supplied with solid 16mm back.

Note: Excluding the range of Wardrobe 'Inserts'.  Backs are not needed. If they had a back you wouldn't be able to install these into a normal builders wardrobe alcove.


Q.   Do you use 16mm board for your drawer bottoms? 
A. Yes.


Q.   How long will it take to get my order to my home or depot?
A. Once you have been advised that your job is ready in the factory and your final balance has been paid, your order will be released for freight or pickup.

                           Note: You will need to add a few days for delivery.


Q.  How do I incorporate a Dishwasher opening in my design?
Not ordering of cabinet is required, just leave a 600mm/605mm/610mm gap (i.e. open space)


Q.  Can I order accessories and have the cupboard custom made to suit?
A. Yes, absolutely.

Not sure what you're looking for? visit Hettich; Lincoln Sentry for inspirations

Then simply either contact us or put what you would like in the 'Special Request' box of that cabinet/item when creating your quote. We will have a look at it and see if we can accommodate your request.  We have access to literally thousands of cabinetry accessory items, so we are confident that we can find something which will do the job for you.